Refund & Cancellation Policy for Shilan Dental Aesthetic

Effective Date: 2026

This Refund and Cancellation Policy explains how appointment cancellations and billing are handled for Shilan Dental Aesthetic.

1. Appointment Cancellation

Users may cancel or reschedule appointments through the app or by contacting the clinic directly.

• We recommend cancelling or rescheduling at least 24 hours in advance
• Late cancellations may affect future booking availability depending on clinic policy

The clinic reserves the right to cancel or reschedule appointments when necessary.

2. Missed Appointments (No-Show)

If a patient does not attend a scheduled appointment without prior notice:

• It may be recorded as a no-show
• Repeated no-shows may result in limitations on future bookings

3. Refund Policy

• Payments for services are handled directly at the clinic
• The mobile application does not process payments

Therefore:

• The app itself does not issue refunds
• Any refund requests must be handled directly with the clinic

Refund decisions are made based on:

• The type of service provided
• Clinic policies
• Applicable local regulations

4. Billing Records

The app may display billing or service history for user reference.

• These records are informational only
• Any disputes regarding charges must be addressed with the clinic directly

5. Service Issues

If you experience any issues related to your appointment or service:

• Please contact the clinic as soon as possible
• We will make reasonable efforts to address concerns

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

7. Contact Us

For cancellations, refunds, or support:

Email: support@shilandental.com

Phone: 07511220102

Clinic: Shilan Dental Aesthetic